24/7 Maintenance & Support
We understand the importance of your tech systems and that they never take a break. That's why we offer support 24/7—because neither do you! Our team follows a rigorous PMP methodology to ensure our services are second-to-none, so you can relax knowing top performance is guaranteed around the clock.
We’re Here When You Need Us.
Infrastructure fails at the worst possible times. NET’s maintenance and support services are built to respond fast, fix right, and get your locations back online — whether it’s a single store emergency or a system-wide issue across your portfolio.
Our Support Model
24/7 Help Desk
NET’s help desk is staffed around the clock, every day of the year. When a store calls, a real person answers — someone who understands retail infrastructure and can triage, dispatch, and track the issue from first contact to resolution.
Nationwide Break/Fix
With technicians across all 50 states, NET can mobilize for on-site repairs faster than most regional providers can even schedule a callback. Our 96% single-trip success rate means we arrive prepared to fix it — not just look at it.
Planned Maintenance Programs
Preventive maintenance keeps small problems from becoming costly emergencies. NET offers structured maintenance programs tailored to your store count, infrastructure type, and service level requirements.
SLA-Backed Response
We commit to response windows in writing and we meet them. Good, Better, and Best tiers are available depending on your program needs.
Locations
Wherever you are, NET can get there. Our nationwide network of technicians means no location is too remote and no timeline too tight — we show up, and we get you back up and running.
Professional Techs
NET’s technicians are experienced, vetted professionals — full stop. We don’t pull from online job boards or rely on unknown quantities. Every tech in our network has earned their place here, and it shows in the quality of their work.
Help Desk
NET’s Help Desk is Midwest-based, industry-leading, and staffed by people who actually know their stuff. Our team doesn’t read from a script — they listen, diagnose, and solve. Real expertise, real solutions, every time.
Maintenance & Support Projects
NET Covers All Digital Signage and Media Needs
NET makes it easy for The World’s Largest Retailer to keep their US locations up-to-date with the latest digital media, offering both new and retrofit options.
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Day 2 Service Coverage
NET is the lone Day 2 service provider for more than 14,000 US locations for iconic fast food chain.
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Service Level Agreements
From day one, NET works with you to find a service level agreement that best fits your needs. Ours our customizable and can include a variety of flexible details such as:
- 30-minute response times
- 4 hours onsite for critical calls
- Same day and next day service calls
- MAC (Moves, adds and changes)
Whatever your business needs, NET can work with you to meet the SLA that achieves your business goal
24/7 Dispatch
We know how frustrating it can be when things aren't working the way they're supposed to; the time, energy and personnel time it takes to resolve those issues can affect more than just your bottom line. At NET, we have 24/7 dispatch, which means that we're always at the ready to service your needs at moment's notice. We can accept your service tickets through phone, email, or through our convenient NETVantage portal.
Tier 1, 2, and 3 Help Desk
NET approaches customer service with a multi-tiered approach so we can get the most knowledgeable person on the phone to assist you with a service ticket per your specific needs. This can include first level troubleshooting, remote support, and programming.
NETPro Service
Let us do what we're good at, so you can do what you need to. NET has the ability to triage service tickets, dispatch to SLA, resolve and close service tickets, all seamless to the customer with customizable reporting.
Technology Suite Spots
NET is the partner of choice for top Fortune 500 retailers across North America, deliver scalable, cost-effective solutions for department stores, pharmacies, automotive retailers and more. Find out how our shopper-friendly and infrastructural solutions can help keep your equipment running, your customers satisfied, your employees productive and your locations profitable.
Client
"I have had the privilege of working with NET as my service vendor, for the majority of our service domestically... I appreciated NET’s ability to respond on a same day or next day request; and when a situation took place with third party product, NET was there to help support NEC Display in every possible way. I wouldn’t hesitate to recommend NET to any other LCD vendor, who is looking for a service or onsite support, as well as seek NET services on any future service support needed."
